Question 1

Outsourced Answering

Accepted Answer

We are ready to take your calls. Many inbound calls are simple enquiries that can be costly both in terms of time and interruption.
 
Let us deal with the simple queries and free up you and your staff’s valuable time.
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This service is charged according to the number and duration of the inbound queries.

Question 2

Lead Generation

Accepted Answer

Cold calling is a necessary evil in order to grow your customer base. Let us break the ice and free up your time for getting down to the actual business.
 
Our databases are ready to go and can easily be segmented into business sector and geographical area, for precise targeting. If we do not have a database to suit your needs we will build it for you. In most cases, the database can be built as the assignment progresses, allowing you to start getting results immediately.
 
Our current contacts cover New Zealand, Australia and the Pacific Islands. If you wish to go further abroad, we can discuss this with you.

Question 3

Customer Call Cycle

Accepted Answer

Your customers are your biggest assets but are you getting the best out of them?
 
Regular contact with your customers allows you to provide outstanding customer service, increase the value your customers get from your products and services, increase their value to your business through up-selling and obtain a constant flow of valuable information on changes in the market.
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Depending on the needs of your business, we can be your entire sales and customer service team or part of your larger existing team. 
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Not all customers are large enough to justify regular contact from a travelling representative. We are a lower cost and more efficient option for ongoing contact with your smaller customers who might otherwise be forgotten.
 
Talk to us about how you can increase the efficiency of your existing team.
 
We tailor this service to your requirements. Our existing clients utilize us to:
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Undertake customer development. We grow the business you do with each customer through a personal relationship with their decision maker. We are their first port of call for any issues and regular calls provide opportunities for up-selling and increasing the value they get from your brand.
Take orders. These can be entered directly into your existing system, forwarded on to your team or diverted directly to your distributors.
Probe for customer feedback on new and existing products.
Collect complaints and issues requiring action. A huge portion of customer frustrations and complaints never make it back to the company. If you know about your customers’ frustrations, you can do something about them and strengthen the trust they have in your brand.
Collect information from previous customers who have moved to a competitor product.
Our system is fully transparent and cloud based so you can see which customers we are talking to and what they have said in real time. We can also work with your existing CRM.

Question 4

Dispensing Information & Samples

Accepted Answer

Add the personal touch to super charge your email, direct mail and sampling efforts.
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A single phone call to validate a lead prior to sending out information or samples markedly increases the potency of your marketing campaign, resulting in more emails opened and greater engagement with the content or samples.
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Add a second call to follow up and gain clarity on what effect your samples or marketing material have had. Where feasible we utilise these follow up calls to secure immediate sales.

Question 5

Market Research Surveys

Accepted Answer

The best way to find out what’s going on in the market is to talk to the market.
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Surveys by stealth
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In this approach, we aim to have a relaxed conversation with the survey target, covering all the major points that you want to collect quantitative data or rich qualitative data on. We can combine this with any of our other services.
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For example, you may wish to send out a new product sample to contacts that are identified as using your competitor.
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Alternatively, you may wish to collect self reported data on your existing customers’ usage patterns. This is especially valuable to gain visibility when your customers do not buy directly from you.
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Traditional Survey
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In our traditional survey option, the recipient understands from the outset that they are being invited to participate in a survey. This allows them to allocate the necessary time for full completion of all questions and ensures data is in the necessary form for later analysis.
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Please contact us to discuss the best approach for your market research needs.

Question 6

Administration

Accepted Answer

Having trouble chasing up unpaid invoices?
 
We can look after your accounts and ensure all outstanding debts are paid promptly and process any orders.
 
We are experienced in working with various different software systems and fulfill this service successfully for many of our clients.